Returns Policy

At KYME.ie, we want you to feel confident when ordering from us.
This Returns Policy explains your rights when buying online, including cancellations, returns, refunds, and faulty items.

Your Right to Cancel

If you buy goods from us online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must let us know within 14 days of delivery.
Once you have told us you wish to cancel, you then have a further 14 days to return the goods.

Return Conditions

Returned items must be unused, in their original condition, and in the original packaging where possible.

We may make a deduction from your refund if the value of the goods has been reduced because they were handled more than necessary to establish their nature, characteristics, and function.

Items Excluded from the Right to Cancel

Some goods are excluded from the 14 day cancellation right, including:

  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
  • personalised or custom-made items
  • goods that are liable to deteriorate or expire rapidly

This may apply to certain nail, beauty, or professional-use products where packaging or hygiene seals have been opened after delivery.

Return Costs

Unless the item is faulty, incorrect, damaged on arrival, or not as described, you are responsible for the cost of returning it.

Refunds

Once a valid return is received, or once evidence of return is provided, refunds will be processed without undue delay and within 14 days.

Refunds will be made using the original payment method unless otherwise agreed.

Faulty, Damaged, or Incorrect Items

Your statutory rights are not affected by this policy.
If a product is faulty, damaged, not as described, or not fit for purpose, you may be entitled to a repair, replacement, price reduction, or refund under Irish consumer law.

If a fault appears within the first 30 days after receiving the goods, you may have the right to reject the goods and receive a full refund.

How to Request a Return

To request a return, cancellation, or report a faulty item, please contact us with your order number and details of the issue.

Email: info@kyme.ie

Contact

Business Name: KYMĒ
Email: info@kyme.ie

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